Warranty, Returns & Shipping
DiscountElectronics.com has one of the very best computer warranties in the business.
• Desktops and laptops come with a one year Discount Electronics.com parts and labor warranty.
All warranty work is always performed in-house by one of our highly qualified technicians.
• Everything else comes with a 90 day warranty.
• Hard Drives, both included with computers and laptops, and those sold separately are warrantied 90 days.
• Used Consumable products such as batteries, toner and ink, do not include any warranty.
• Batteries purchased New include a 90-Day Warranty from date of Invoice.
• Within 14 Days of the invoice date Discount Electronics.com will provide a return shipping Label
for Repairs and Exchanges. Outside of 14 days all Warranty Claim Shipments to
Discount/Electronics.com are the responsibility of the customer.
Confirmed Defective Returns: If a product return is tested and verified as being defective, it will be
repaired or replaced at Discount Electronics discretion.
What is not warrantied:
• Any issues caused by customer mishandling, abuse and/or installed software are not warrantied.
• Products that do not exhibit the described reason for the return.
• Products with missing, damaged or illegible serial number label and/or manufacturer model or
part number label.
• Products with physical damage (if damaged in shipment, contact customer service immediately
• Defective items returned for warranty claims will be promptly repaired or replaced solely at
DiscountElectronics.com's discretion. All returned items must be received in original condition.
• All Return Requests should be submitted via email. Please include your
DiscountElectronics.com Order Number in the message. This information allows us to accurately
and efficiently process the return.
• We must receive the returned product before a replacement will be shipped or Credit is applied.
Note: Any non-consumable product may be returned to Discountelectronics.com within 7 days of the invoice
date, at the purchaser's expense, if the product was ordered incorrectly or is simply no longer needed.
• ALL Refunds will be payable with Store Credit only. In-store returns will be provided a Discount
Electronics gift card and will be for the product price (and tax) only.
• Online / Internet Order Returns will be provided Store Credit directly to their account that can be
accessed by logging into the account using the email address originally provided. (So please
verify email address provided is correct.) A store credit will be issued for the price of the product(s)
minus 15% or $15 restocking fee, whichever is less.
• The purchaser is responsible for all return shipping costs.
• Original shipping costs are non-refundable.
• Item(s) must be received in original condition and in original retail packaging.
• Item(s) should be securely packed.
All Internet Orders placed before 3:30 pm Central Standard Time (CST) are typically shipped the same
business day (Note: we do not ship on weekends).
• UPS does not deliver on weekends nor holidays nor do they ship to P.O. Boxes
• USPS (US Postal Service) does not deliver on Sundays nor holidays, and is not insured
• If you require an Overnight Shipment please call us once the order is placed and we will
provide a quote for the price difference and process a payment if approved.
• Once your order ships, DiscountElectronics.com will send you an automated email with
the UPS / USPS tracking information. You can track your order from the shipper’s web
• We only ship within the U.S., U.S. Territories and Canada. Large orders to any place
outside of the Continental U.S., Hawaii and Alaska will likely require Freight Shipping and
you will be contacted about the pricing.
• The DiscountElectronics.com customer satisfaction team is open Monday through Friday from
9:00am to 5:00pm CST, except holidays.
Please email us at internet@DiscountElectronics.com if you have questions or issues.
Email is the preferred contact method and will typically be replied to within 30 minutes of receipt during business hours.
We look forward to working with you.
THANK YOU FOR YOUR BUSINESS