Can I get a replacement key for my laptop keyboard?

OLYMPUS DIGITAL CAMERA

That depends. How much time do you have? Although a replacement keyboard is easy to come by the keys are much harder to find. Even though all of the replacement keyboards for a particular laptop look alike and connect to the laptop in the same way, the method used to connect the keys to the laptop keyboard is very different keyboard to keyboard. That is because one model laptop may have as many as 6 different keyboards. They all look the same on the surface but each is different when it comes to keys.

The Dell Latitude D620 keyboard is a great example. The keyboard itself is simple to install and any keyboard from any Dell Latitude D620 will easily fit another D620. They keys are not nearly as interchangeable. There are 6 models of keyboard for the D620. Each keyboard has completely different keys giving you less than a 17% chance the key you get will fit.

You are much better off buying a complete replacement laptop keyboard. They are much easier to find and install.

Leave a reply

Should I buy the extended warranty?

warranty

Let me answer that with another question. What’s wrong with the warranty that came with the computer? Many big box retailers are charging in excess of $100 for in store warranties. One sales associate described it to me like this. ‘If you don’t buy the extended warranty you are at the mercy of the manufacturer and we all know how that can be.’ While his statement may have been accurate it was not reassuring.

Why is it that goods can be sold with such flimsy warranties? Big box retailer #1 will stand behind the computer or laptop you buy from them for 14 days and then either you pay big bucks for the extended warranty or take a hike. I asked specifically, ‘If this laptop’s hard drive fails 6 weeks from now could I return it for an exchange?’ ‘Absolutely not.’ The clerk says. ‘If you have paid for the extended warranty we will fix it. If you didn’t buy the warranty you will need to take it up with the manufacturer.’ Then he ads ‘I’m not sure they’d cover a hard drive, since there is software on it.

I think there is something inherently wrong with all of this. That is why Discount Electronics includes an in store warranty on every product we sell at no additional charge. You never need to go back to the manufacturer. Every Computer and Laptop we sell comes with a year long parts and labor warranty. If that PC or notebook fails withing a year we will fix it for you for free. And we’ll do it right there in that store, fast. If you bought it online our Wall Street facility will preform the repair.

I am often asked why Discount Electronics is so successful and why the stores are always so busy. Service after the sale is the answer I always give. Buy one computer or laptop from us and you will never buy anywhere else again. Why would you? We can sell you quality Dell equipment at a fraction of the original cost and give you a warranty better than the one you pay for at the Big Box retailer. Many of our computers and laptops are so cheap that you will pay less for the computer and the warranty than you would pay for the warranty alone at the other store.

So the answer to the first question is NO.

Leave a reply

Where can I find replacement Alienware parts?

4-alienware-wallpaper

Over the past couple years we have been asked about Alienware parts quite often. When Dell first bought Alienware it was difficult to find used and refurbished Alienware parts. Well we finally have good news. Now that Dell has fully absorbed Alienware and is manufacturing the high end laptops such as the M11x, M14x, M17x and M18x parts are becoming available. A quick search of DiscountElectronics.com for Alienware returns over 100 matches. Now Alienware users can get great prices on replacement parts too.

Leave a reply

Is the PC Dead?

Headstone

Is the PC dead?

Not by a long shot. The worst numbers I’ve seen indicate a 7.6% decline in PC sales. Some people would have you think that many of us are throwing our laptops and desktops into the landfill and replacing them with tablets and smart phones. That simply is not the case.

The slowdown in PC sales is the result of a couple things that have nothing to do with the world abandoning their computers. For one, most of us have computers. There are very few first time buyers left. Secondly, the computers we have work just fine, and if they don’t, we can get them fixed or upgraded. There just isn’t anything out there to make a person desire a new PC right now.

It is going to take some new technology that my PC doesn’t have to make me buy a new one. Some analysts thought that would be Windows 8. Clearly, it wasn’t. There are some things on the horizon that could spark a surge in upgrades. Google’s fiber network is one. (fiber.google.com) I don’t think you will get those gigabit download speeds on your (not so) Smartphone.

The thought that a Smartphone can replace a computer is ridiculous. Yes these gadgets do many of the same things you were doing with your PC, but there is just too much you can’t do efficiently with a touch device. I often wonder what devices these bloggers are using to write their ‘Death of the PC’ stories. My guess is they are using a good old fashioned computer keyboard.

PC and automobile sales are similar in that they both started out a luxury item and became a necessity. After WWII, when automobile production began again, automobile sales grew year after year at steady pace until 1967, when the number of unit sales dropped in the US by nearly 10 percent. The pent up demand had been met and fewer people needed cars. That wasn’t the death of the auto industry. Although there is no longer explosive growth in US auto industry there were 50% more new cars and trucks sold in 2012 than in 1967.

Smartphones are to computers as bicycles are to cars. 20 years from now you will still have some form of computer in your home and your office. To quote Michael Dell ‘Overwhelmingly, PCs are still how business gets done around the world.’

Leave a reply

The Advantages Of Buying a Refurbished Dell Laptop

e6500-front-view

Dell laptops are known for their hardiness and ease of use. In fact, for business people who are always on the go, Dell notebooks are among the top choices because of all the beating that these laptops can take. Dell notebooks are not that expensive, but if you are strapped for cash but still want to benefit from the rugged build and portability of most Dell laptops, you can opt for refurbished units that are just as good.

There are many advantages to buying a refurbished Dell laptop. These include:

  • - Lower cost
  • - Smaller footprint
  • - Immediate support from smaller companies
  • - Same quality as brand new laptops
  • - Same warranty as brand new laptops

 

Cheaper Costs
Refurbished Dell laptops are sold at lower prices than brand new laptops since they are not exactly brand new. Some laptops could be defective units that were pulled off the shelves, while others could be display units that the store has finally stopped using. These laptops are often brought back to the factory so that they can be refitted with new parts, if some parts are defective, before they are repacked and then sold back in the market. In some cases, refurbished laptops are even better in quality than brand new laptops since they have undergone double the amount of checking and have had their parts replaced  with brand new, working parts.

Guaranteed Warranty
Despite the fact that refurbished units are not brand new, Dell still offers their company warranty with each refurbished laptop that they sell. This means that even if you buy a refurbished laptop you still get the same kind of warranty that accompanies brand new Dell laptop. This is a great incentive for most shoppers who want some assurance that repairs are going to be handled by the company itself since the unit is still under warranty. When you buy a refurbished unit, you are also causing a smaller carbon footprint compared to buying a brand new unit. For those who are concerned about making a small carbon footprint as possible, buying refurbished laptops is a good option.

Aftermarket Support
You can expect better aftermarket support with refurbished units since you will be dealing with smaller companies. Smaller companies are better able to offer personalized service, which you will not often get with the manufacturer itself. Most companies are also local, so you have a higher chance of getting great service with people who are from your neighborhood.

In a world where almost anyone uses a laptop, you have the chance of getting a more powerful laptop with more memory for a price that you can afford. With refurbished laptops, you get more value for your money, as well as the warranty and service that only used to be available to brand new units. You also help the environment since refurbished laptops have a smaller footprint compared to brand new computers. If you are planning to buy another laptop, why don’t you try buying a refurbished Dell notebook this time to see the benefits for yourself.

2 Replies

Should I repair my PC or replace it?

2010-02-16 13.04.42

To repair or replace, that is the question. I watch people contemplate this decision daily. Their PC has broken. Parts and labor bring the bill to nearly $100. They look across our store and see that for less than $200 they can get a better PC with a year long warranty. What to do?

There is much to consider. What about all the applications you have loaded on your PC. Assuming your troubles are hardware and not OS related, fixing your PC leaves all your software in tact. There’s nothing to re-install, just put it back where it was and go back to work.

Buying a new PC may make better financial sense. After all, $200 will buy a darn good computer at DiscountElectronics.com and it comes with a warranty that assures you’ll have no repair bills for a year. It’s probably better and faster than your old one, so why not?

If there is any truth to the saying time is money it is certainly applied here. Anyone who has had to start from scratch with a new PC understands how much time is involved setting the new machine up. Few of us have that extra day it will take to locate and re-install all the software needed to do what we do. There will be that scratched or missing CD or the application that has reached it’s limit to the number of installs.

I was told yesterday that Office 2013 is now a single use application. If you are going to install it a second time you will need to prove to Microsoft that your old machine broke. One source said that, even then, you could only re-install the software if the computer had broken under warranty. Yikes!

Then you are left with that old PC to dispose of and the data on your old hard drive. You can’t exactly set that by the curb. I realize I have left you with more questions than answers. That was my intention. You will need to think through the repair or replace dilemma on your own considering everything I mentioned and make a decision that best fits your situation.

Whichever you decide to do we are here to help. Every location of DiscountElectronics.com has full service repair for all brands of computers and laptops and all 7 locations can sell you a PC or laptop at a price you just might not believe.

Leave a reply

How to Test Your Dell Laptop Battery

battery

Most Dell laptop batteries have a test light/button that allows you to see how much charge the battery presently has and how many charge cycles are left in the lifetime of the battery.

To check the remaining battery charge, press the button & release. The number of lights that appear will tell you charge amount. If all 5 lights come on the battery is nearly 100% charged. If only one of five illuminate the battery has approximately a 20% charge.

To check the battery’s remaining charge cycles or life, press and hold the button for 4 seconds. If no lights illuminate, the battery has 80% or more of it’s original life span left. Every light that illuminates represents incremental degradation. If five lights illuminate the battery has less than 60% of it’s original charge capacity.

Leave a reply

Are Lease Return Computers a Good Deal?

taxes12

The answer is yes. Lease return computers are the best value for your dollar.

Companies lease computers rather than purchase them because of the tax advantages. Lease payments can generally be expensed entirely while purchases need to be depreciated over 60 months. For that reason the vast majority of computer equipment used by big business is leased not bought. And that is great news for you.

When a company agrees to lease an Optiplex desktop from Dell it is for a predetermined period of time, most often 24 months. So the computers are not replaced because they are out dated or unable to complete the task they were intended for. They are replaced because their time is up.

These corporations send the lease return computers back to Dell and Dell sells them to computer dealers across the US. These used computer dealers in turn sell them to the public. The resulting savings is tremendous. A laptop that retailed for as much as $1300 when new 24 months ago may sell for less than $400 now. Best of all, these are the commercial grade computers and laptops. 95% of the Dell off lease equipment is Precision, Latitude and Optiplex. The crem della crem so to speak.

Imagine you could by a 24 month old company car for 70% off. Who wouldn’t jump on that deal. But like a used car the warranty on a computer is important. Be sure to make your purchase from a reputable dealer that offers a complete year long warranty, and always be sure the used equipment you buy is Dell.

So thanks to Uncle Sam and the IRS, lease return Dell computers ARE a great deal.

Leave a reply

How to Buy a Used Laptop Computer

zdell43

Buying a used laptop rather than new can save you big bucks if you know what you are doing. Stick with the best equipment. Do not buy a used consumer version of a laptop like those sold a big box retailer. A notebook that you buy for $300 that was only $500 brand new is going to be nothing but trouble.

Instead, buy a used business machine like a Dell Latitude. These laptops can be bought at deep discounts when the businesses that originally leased the laptops are done with them. A quality Dell business laptop that was over a thousand dollars when new can be bought for $400 or less when it comes “off lease”. Regardless of the brand, always go for the business line rather than consumer models when buying a laptop. Laptops built for the US consumer are made with one thing in mind; price. The only way to build cheap computers is with cheap components.

The lease companies sell these Dell laptops to computer dealers throughout the US that in turn sell them to individuals and businesses at deep discounts. Some of these dealers offer warranties from as little as thirty days to as much as a year. Find out about the warranty before you buy. Be sure the warranty is through the store directly and not a third party. Otherwise you could find yourself shipping the laptop to a faraway repair facility if a problem occurs.

Make sure the computer store you are buying from has been established and has a good BBB rating. The warranty is no better than the store giving it.

Be careful when buying from individuals. If the machine fails you have no way to insure the person you bought it from will stand behind it. Worse yet, you could be buying stolen property.

Leave a reply