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Warranty & Returns

Warranty & Returns

Warranty

DiscountElectronics.com offers our customers one of the very best computer warranties in the business.We are incredibly proud of our reputation for high quality products and stand behind our PCs for one full year after the sale!

  • Desktops and laptops come with a one year Discount Electronics.com parts and labor warranty.All warranty work is always performed in-house by one of our highly qualified technicians.
  • Electronics, parts, peripherals and accessories come with a 90 day warranty.
  • Hard Drives, both in computers and laptops and those sold separately are warranted 90 days.
  • Consumable products such as batteries, toner and ink, and software do not include any warranty.
  • Warranty claim shipments to DiscountElectronics.com are the responsibility of the customer.

Confirmed defective returns:If a product return is tested and verified as being defective, we will be repaired or replaced at Discount Electronics discretion.

What is not warranted:
  • Any issues caused by customer mishandling, abuse and/or installed software are not warranted
  • Products that do not exhibit the described reason for the return
  • Products with missing, damaged or illegible serial number label and/or manufacturer model or part number label
  • Products with physical damage (if damaged in shipment, contact customer service immediately upon receipt)
  • Defective items returned for warranty claims will be promptly repaired or replaced solely at DiscountElectronics.com discretion. All returned items must be received in original condition and will be tested for reported defect before warranty work begins. All returned products REQUIRE a Return Merchandise Authorization (RMA) number.Any returned item that does not have a clearly visible RMA # on the return packaging may be returned to the customer at customer’s expense.

RMA

  • An RMA number is required for all defective product returns and may be obtained by submitting your information using our Contact Form. Please include your DiscountElectronics.com Order Number in the message. This information allows us to accurately and efficiently process the return.
  • We must receive the returned product before a replacement will be shipped.
  • Computers or laptops returned without restore disc cannot be processed and will be held pending receipt of the disc.

Returns

Any non-consumable product may be returned to Discountelectronics.com within 7 days of the invoice date at the purchaser's expense if the product was ordered incorrectly or is simply no longer needed. Refunds will be payable with Discount Electronics gift cards and will be for the product price only, not shipping.

  • The customer is responsible for return shipping.
  • Item(s) must be received in original condition and in original retail packaging.
  • Item(s) should be securely packed.
  • Returns will be processed within 3 business days of receipt.

Shipping

Orders placed before 2:30pm Central Standard Time (CST) are typically shipped the same business day.
  • For most items purchased on DiscountElectronics.com customer has the option to select UPS or USPS freight in the checkout process. Please note:
    • UPS does not deliver on weekends nor holidays
    • USPS (US Postal Service) does not deliver on Sundays nor holidays, and is not insured
    • Once your order ships, DiscountElectronics.com will send you an automated email with the UPS / USPS tracking information.You can track your order from the shipper’s web sites.

Hours

  • DiscountElectronics.com customer satisfaction team is open Monday through Friday from 9:00am to 6:00pm CST, except holidays. Please contact us at:

We have an outstanding reputation for high quality products and outstanding “old fashioned customer service”, and we look forward to working with you to resolve your issue! THANK YOU FOR DOING BUSINESS WITH US!

 

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