DiscountElectronics.com offers our customers one of the very best computer warranties in the business. We are incredibly proud of our reputation for high quality products and stand behind our PCs for one full year after the sale!
- Desktops and laptops come with a one year Discount Electronics.com parts and labor warranty. All warranty work is always performed in-house by one of our highly qualified technicians.
- Electronics, parts, peripherals and accessories come with a 90 day warranty.
- Consumable products such as batteries, toner and ink, and software do not include any warranty.
- All warranty claims for drones, quadcopters and related parts/accessories are handled directly by the manufacturer. Please contact the manufacturer for any and all related warranty claims directly.
- Warranty claim shipments to DiscountElectronics.com are the responsibility of the customer.
- What is not warranted:
- Any issues caused by customer mishandling, abuse and/or installed software are not warranted
- Products not purchased from DiscountElectronics.com
- Products that do not exhibit the described reason for the return
- Products with missing, damaged or illegible serial number label and/or manufacturer model or part number label
- Products with physical damage (if damaged in shipment, contact customer service immediately upon receipt)
- Defective items returned for warranty claims will be promptly repaired or replaced solely at DiscountElectronics.com discretion. All returned items must be received in original condition and will be tested for reported defect before warranty work begins. All returned products REQUIRE a Return Merchandise Authorization (RMA) number. Any returned item that does not have a clearly visible RMA # on the return packaging may be returned to the customer at customer’s expense.
- An RMA number is required for all defective product returns and may be obtained by submitting your information using our Contact Form. Please include your DiscountElectronics.com Order Number in the message. This information allows us to accurately and efficiently process the return.
- We must receive the returned product before a replacement will be shipped.
- Computers or laptops returned without restore disc cannot be processed and will be held pending receipt of the disc.
Any non-consumable product may be returned to Discountelectronics.com within 30 days of the invoice date at the purchaser's expense if the product was ordered incorrectly or is simply no longer needed.
Note: Customer Service must be contacted within 30 days of invoice date. No returns will be processed after this period.
- An RMA Return Request Form is required for all product returns and may be obtained by submitting your information using our Contact Form. Please include your DiscountElectronics.com Order Number in the message.
- All www.DiscountElectronics.com returns are thoroughly examined and tested for completeness and functionality upon receipt. Customer refunds will be issued based on the following criteria:
Confirmed defective returns: If a product return is tested and verified as being defective, we will issue a refund for the complete order amount including product purchase price, shipping, and any applicable sales tax. Returned products must be complete with all original parts, cables, accessories, manuals, etc. Incomplete items may be returned to the customer.
Remorse / non-defective returns: If we determine that a returned product is non-defective we will issue a refund for the purchased price of the product(s) and applicable tax (if any) minus 15% or $15 per item restocking fee (whichever is less). Shipping charges are non-refundable. Returned products must be complete with all original parts, cables, accessories, manuals, etc. Incomplete items may be returned to the customer. The modest restocking fee is required to offset the returns processing / testing / process.
- The customer is responsible for return shipping.
- Item(s) must be received in original condition and in original retail packaging.
- Item(s) should be securely packed.
- Returns will be processed within 3 business days of receipt.
Orders placed before 2:30pm Central Standard Time (CST) are typically shipped the same business day.
- For most items purchased on DiscountElectronics.com customer has the option to select UPS or USPS freight in the checkout process. Please note:
- UPS does not deliver on weekends nor holidays
- USPS (US Postal Service) does not deliver on Sundays nor holidays, and is not insured
- Once your order ships, DiscountElectronics.com will send you an automated email with the UPS / USPS tracking information. You can track your order from the shipper’s web sites.
- DiscountElectronics.com customer satisfaction team is open Monday through Friday from 9:00am to 5:00pm CST, except holidays. Please contact us at:
- Email: internet@DiscountElectronics.com (Please note email is the preferred contact method)
- Phone: (512) 270-4997 with any questions
We have an outstanding reputation for high quality products and outstanding “old fashioned customer service”, and we look forward to working with you to resolve your issue! THANK YOU FOR DOING BUSINESS WITH US!
Rev. 13B Updated: 9/10/15